Scanning the past and future of S Group hospitality transformation for clues of the building blocks of sustainable digitalization in the luxury business — This article was originally published in SOK Design. Hospitality has always been an experience business at the core. To assemble together these experiences, the culture and practices need to be right for the teams that make them possible. Sokos Hotels and other S Group services, SOK hospitality operators, have been…

There is often a disconnect between high-level ambitions and daily work. We’ve found a repeating pattern in companies we work with: there is no lack of visions, strategies or individuals driving them, but it is near impossible to execute successfully without a common understanding or shared direction in the organisation. — What we do at Nordkapp — strategic design— smoothes the transition from a grand vision to a set of principles that can be used to make choices on an operational level. There are common issues we’ve discovered in our projects, that often prevent the integration strategies into practice. …

In 2022 and beyond, the world isn’t largely anymore in what many of us would consider by using the term normal (“ordinary or usual; the same as would be expected”). The issues businesses face in today’s complicated and constantly changing environment are complex and messy. We live in a system…

Founding Partner Matti Mölsä has been appointed as the Interim Managing Director of Nordkapp. He will start in his position on 1st of February 2022. — “Having served as the managing director also during the first years of Nordkapp (2007–2009), this isn’t my first time filling these shoes. I am excited to take on this responsibility again! Since then, the world has changed a lot, but the main drivers still are the same: Nordkapp has a…

To launch a successful new product or service, the first step is to find a real customer need to solve. This is easier said than done — sometimes it’s obvious what the problem is, but often the main issue or point of focus is unclear. If we’ve learned something from…

As a friend from another agency described, 2020 was one hell of a year which didn’t discriminate but revealed dents and hiccups equally from everyone. Every disruption is also an opportunity for reconfiguration and that’s exactly what we’ve been doing for the past couple of months, and while the pandemic…

This week we’ve been a part of National Railways renewal and played some virtual tennis. VR.fi Launch Our Annukka and others have been working with VR’s own design team and other collaborators to launch an amazing new website & eshop for VR, the Finnish National Railways. This service touches so many Finnish…

During the uncertain times, such as this with corona pandemic, we tend to search solace from various patterns; research, information and disinformation. Our brain tries to look for patterns also where those might not be seen, looking to make sense of the chaos. One of the frequent terms thrown around…

Working as a consultant can be something that people love or try to avoid. But those who get used to it will definitely experience a lot of fascinating challenges. Quite often people are saying that changing a job is exciting and but also exhausting. How about if you’re changing the…